Consumer Protection Regulations
Regulation- Registration
- R-054-2013
- Source
- Unofficial consolidation PDF (justice.gov.nt.ca)
- Under
- Consumer Protection Act
This is an unofficial reading copy parsed from the Department of Justice consolidation PDF above — itself an office consolidation, not an official statement of the law. The authoritative text is in the Revised Statutes of the Northwest Territories, 1988 and the annual Statutes volumes.
- s.7 amended by R-106-2014,s.2
- s.7 amended by R-017-2015,s.2 in force April 1, 2015
- s.7 amended by R-028-2017,s.2 in force April 1, 2017
- s.7 amended by R-017-2019,s.2 in force April 1, 2019
- s.7 amended by R-030-2023,s.2 in force July 31, 2023
- s.7 amended by R-017-2025,s.2 in force April 1, 2025
- s.sched_4 amended by R-017-2025,s.3 in force April 1, 2025
The Commissioner, on the recommendation of the Minister, under section 112 of the Consumer Protection Act and every enabling power, makes the Consumer Protection Regulations.
REGULATIONS
Application of Act
(1) The Act does not apply to
(a) sales of services by public utilities companies other than services supplied in connection with a sale of goods; or
(b) the sale of insurance or securities.
(2) Part IX of the Act does not apply to
(a) persons who for a nominal fee accept payment of accounts on behalf of credit grantors but who do not otherwise negotiate with debtors in respect of the amounts owing;
(b) chartered banks; or
(c) trustees licensed under the Bankruptcy and Insolvency Act (Canada).
Direct Sales Contracts
(1) A direct sales contract must include the statement of the buyer’s right to cancel as set out in Schedule A.
(2) The statement of the buyer’s right to cancel must be in the following format:
(a) the heading must be in not less than 12 point bold type;
(b) the first paragraph must be in not less than 12 point type;
(c) the second, third and fourth paragraphs must be in not less than 10 point type.
(3) If the statement of the buyer’s right to cancel does not appear on the first page of a direct sales contract, a notice must appear on the first page in 12 point bold type setting out where the statement of the buyer’s right to cancel appears in the contract.
For the purposes of subsection 77.2(3) of the Act, if a buyer cancels a direct sales contract, he or she may send or deliver a notice of cancellation to the vendor or direct seller using a method by which the buyer can provide evidence that he or she cancelled the contract and the date of the cancellation, including, but not limited to, registered mail, courier, telephone, fax, electronic mail or personal delivery.
If a buyer is unable to find an address for the vendor or direct seller referred to in subsections 77.2(5) and (6) of the Act, the buyer may send or deliver the notice of cancellation to the following address:
Consumer Services Public Safety Division Department of Municipal and Community Affairs Government of the Northwest Territories 600-5201 50 AVENUE YELLOWKNIFE NT X1A 3S9
A direct sales contract must include the following information:
(a) the buyer’s name and address;
(b) the vendor’s name, physical and postal addresses, telephone number and, if applicable, fax number;
(c) if applicable, the direct seller’s name;
(d) the date on and place at which the contract is made;
(e) a description of the goods or services sufficient to identify them;
(f) a statement of the buyer’s right to cancel that conforms with the requirements of section 2;
(g) the itemized price of the goods or services;
(h) the total amount of the contract;
(i) the terms of payment;
(j) in the case of a contract for the future delivery of goods, the delivery date for the goods;
(k) in the case of a contract for the future provision of services, the start and end dates for the provision of the services;
(l) if credit is extended or arranged by the vendor or direct seller,
(i) a statement of any security taken to secure payment,
(ii) the cost of borrowing, and
(iii) any additional information required under the Cost of Credit Disclosure Act;
(m) if there is a trade-in arrangement, a description of and a statement of the value accorded the goods taken as a trade-in.
Applications
An application for a vendor, direct seller or collection agent licence and a renewal of these licences must be in Form 1 as set out in Schedule B.
Fees
(1) For each period described in Column 1 of the table set out in Part 1 of Schedule C, the fee payable on application for the granting or renewal of a vendor licence is the corresponding amount set out in Column 2 of that table.
(2) For each period described in Column 1 of the table set out in Part 2 of Schedule C, the fee payable on application for the granting or renewal of a direct seller licence is the corresponding amount set out in Column 2 of that table.
(3) The fee payable for a collection agency licence or renewal for one year or part of one year is $218. R-106-2014,s.2; R-017-2015,s.2; R-028-2017,s.2; R-017-2019,s.2; R-030-2023,s.2; R-017-2025,s.2.
Bonds
An application for a vendor licence and a renewal of a vendor licence must be accompanied by a penal bond in Form 2 as set out in Schedule B.
The Consumer Protection Regulations, R.R.N.W.T. 1990, c. C-16, are repealed.
SCHEDULE A (Subsection 2(1))
BUYER’S RIGHT TO CANCEL
You may cancel this contract from the day you enter the contract until 10 days after you receive a copy of the contract. You do not need a reason to cancel.
If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation. For more information, you may contact your provincial/territorial consumer affairs office.
If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.
To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax, or by personal delivery.
SCHEDULE
FORM
APPLICATION FOR
THIS APPLICATION IS FOR
Vendor Direct Licence Seller Licence
1. (1) To be completed if applicant is an INDIVIDUAL or PARTNERSHIP. information is to be completed for each partner.)
NAME OF
APPLICANT
ADDRESS OF
RESIDENCE(S)
FOR LAST
THREE YEARS
EMPLOYMENT HISTORY (three years for applicants five years for applicants
NAME OF
EMPLOYER
MAILING
ADDRESS
POSITION FROM: TO:
HELD
NAME OF
EMPLOYER
MAILING
ADDRESS
POSITION FROM: TO:
HELD
NAME OF
EMPLOYER
MAILING
ADDRESS
POSITION FROM: TO:
HELD
(2) To be completed if applicant is a CORPORATION
CORPORATE
NAME (Attach certificate of status from Registrar of Corporations
Provide the following information with respect to all directors of the
NAME: MAILING ADDRESS: LENGTH OF TIME DIRECTORSHIP
ANNEXE
FORMULE
DEMANDE DE
LA PRÉSENTE DEMANDE VISE : OCTROI DE LA LICENCE
Licence de Licence pollicitant de démar- cheur
1. (1) À être rempli par le demandeur s’il est un PARTICULIER société de personnes, les renseignements suivants doivent être
NOM DU
DEMANDEUR
ADRESSE DE RÉSIDENCE
PENDANT LES TROIS
DERNIÈRES ANNÉES
ANTÉCÉDENTS PROFESSIONNELS (Depuis trois de recouvrement, démarcheur)
NOM DE
L’EMPLOYEUR
ADRESSE
POSTALE
POSTE DE À
NOM DE
L’EMPLOYEUR
ADRESSE
POSTALE
POSTE DE À
NOM DE
L’EMPLOYEUR
ADRESSE
POSTALE
POSTE DE À
(2) À être rempli si le requérant est une PERSONNE MORALE
DÉNOMINATION
SOCIALE (Joindre le certificat de statut obtenu du registraire
Fournir les renseignements suivants pour chaque administrateur de la
NOM; ADRESSE POSTALE; NOMBRE D’ANNÉES EN FONCTION
2. (1) To be completed by applicants for VENDOR and COLLECTION AGENT licences.
BUSINESS PHONE (Head Office)
NAME NO.
HEAD OFFICE
MAILING ADDRESS
ADDRESS OF PRINCIPAL PHONE NO.
PLACE OF BUSINESS IN
THE NORTHWEST TERRITORIES
ADDRESSES OF BRANCH OFFICES PHONE NO.
IN THE NORTHWEST TERRITORIES
PHONE NO.
Mailing address in the Northwest Territories for service of notices PHONE NO. under the Consumer Protection Act: (If mailing address does not contain a street address where notices may be served personally, also set out a street adress.)
Applicant for a VENDOR licence: describe goods or services intended to be sold in the Northwest Territories:
(2) To be completed by applicants for a DIRECT SELLER LICENCE.
(a) NAME OF MAILING ADRESS
YOUR VENDOR OF
YOUR VENDOR
ESTIMATED AMOUNT OF AVERAGE RETAIL SALE OR RETAIL HIRE-
PURCHASE TO BE MADE UNDER LICENCE APPLIED FOR $
(b) Are you presently selling goods or services in the Northwest Territories for a vendor other than the vendor described in paragraph (a)? YES NO If YES, state name and mailing address of vendor:
Describe goods and services sold:
STATE APPROXIMATE AMOUNT OF AVERAGE
RETAIL SALE OR RETAIL HIRE-PURCHASE
MADE FOR THIS VENDOR $
3. Provide the names and following information for two people who can de contacted for a business reference for each applicant referred to in subsection 1.(1)
NAME BUSINESS/
OCCUPATION
MAILING PHONE
ADDRESS NO.
NAME BUSINESS/
OCCUPATION
MAILING PHONE
ADDRESS NO.
4. Is the applicant presently licensed outside the Northwest Territories a VENDOR? YES NO a DIRECT SELLER? YES NO a COLLECTION AGENT? YES NO (If "YES", specify
5. In the following questions "applicant" includes all applicants and
(a) Has the applicant been convicted of any offence for which he Consumer Protection Act of a province or territory or any dishonest act or intent on the part of the offender? (b) Is the applicant an undischarged bankrupt? YES (c) Has the applicant been, within the preceding 10 years, a bankrupt or she was director where, in each case, the creditors in the
YES (d) Has the applicant had a licence issued under the Consumer suspended? YES (e) Where the application is for a Vendor or Collection Agent licence, not been satisfied? YES
If the answer to any of the above is YES, give particulars:
6. Applicant for a VENDOR licence:
Have the goods or services you are intending to sell in the Northwest before? YES If YES, number of years goods or services sold in the Northwest Last fiscal year of sales from: to:
Total retail sales in the Northwest Territories for the last fiscal year: 0 to $49,999 $50,000 to $149,999 $150,000 $250,000 to $499,999 $500,000
7. Applicant for a VENDOR licence: (This section is optional)
The following people have authority to indicate to the Director that represent the vendor.
NAME
MAILING
ADDRESS
SPECIMEN
SIGNATURE
SIGNATURE: (If applicant is a partnership, all partners if applicant is a corporation, authorized
(date)
4. Le demandeur est-il actuellement titulaire d’une licence à l’extérieur
POLLICITANT OUI NON
DÉMARCHEUR OUI NON
AGENT DE
RECOUVREMENT OUI NON (Si «OUI», indiquer dans quel
5. Dans les questions qui suivent, le terme «demandeur» vise tous les morale qui présente une demande.
a) Le demandeur a-t-il été reconnu coupable d’une infraction, pour à la Loi sur la protection du consommateur d’une province ou d’un territoire qui comporte un acte ou une intention malhonnête
OUI b) Le demandeur est-il un failli non libéré? OUI c) Le demandeur a-t-il, dans les 10 dernières années, été en faillite qu’il était administrateur, et où, dans chaque cas, les créanciers
OUI d) Le demandeur a-t-il déjà subi l’annulation d’une licence délivrée ou la suspension d’une licence en cours délivrée sous le régime
OUI e) En cas de demande de licence de pollicitant ou d’agent de recouvrement,
OUI
Si la réponse à l’une des questions précédentes est OUI, en donner les
6. Demandeur d’une licence de POLLICITANT
Est-ce que les objets et les services que vous entendez vendre dans les Territoires du Nord-Ouest? OUI Si OUI, le nombre d’années pendant lesquelles les objets ou services Dernier exercice des ventes du: au :
Total des ventes au détail dans les Territoires du Nord-Ouest pour 0 $ à 49 999 $ 50 000 $ à 149 999 $ 150 000 250 000 $ à 499 999 $ 500 000
7. Demandeur d’une licence de POLLICITANT : (Cet article est
Les personnes suivantes ont l’autorité requise pour indiquer au directeur à représenter le pollicitant.
NOM
ADRESSE
POSTALE
SPÉCIMEN
DE SIGNATURE
SIGNATURE : (Si le demandeur est une société de personnes, morale, les signataires autorisés signent
(date) This AFFIDAVIT is to be completed by an applicant for a VENDOR or COLLECTION AGENT licence.
CANADA IN THE MATTER of an application for a licence or renewal of a licence
Province or Territory
I, of in the make oath and say
1. I am an applicant or an officer or director of a corporation that is an applicant named in the above application.
2. To the best of my knowledge, the information set out in the application is true and correct.
SWORN before me at (place) on (date) (signature of applicant)
INSTRUCTIONS: Complete this form in duplicate. CONSUMER SERVICES Retain a copy for reference when applying for a renewal PUBLIC SAFETY DIVISION of licence. Forward original together with prescribed DEPARTMENT OF MUNICIPAL AND COMMUNITY AFFAIRS fee to: GOVERNMENT OF THE NORTHWEST TERRITORIES
600-5201 50 AVENUE
YELLOWKNIFE NT X1A 3S9
Where the application is for a VENDOR or a COLLECTION AGENT licence, attach bond required by section 102 or 103 of the Consumer Protection Act.
Note: This affidavit must be sworn or affirmed before a person authorized to administer oaths by the Evidence Act.
FORM 2 (Section 8)
PENAL BOND
1. By this instrument, , of (applicant for vendor licence)
in the , as Principal and a body corporate authorized to do business in the Northwest Territories, as Surety, are, together with our assigns and successors, jointly and severally bound to pay to the Government of the Northwest Territories the sum of dollars.
2. The obligation contained in section 1 is void from the date of this instrument, unless (a) the Principal, or any representative, agent or salesperson of the Principal, is convicted of (i) an offence under the Consumer Protection Act or any regulation made under that Act, or (ii) an offence involving fraud, theft or conspiracy to commit an offence involving fraud or theft under the Criminal Code; (b) a judgment in respect of a claim arising out of a sale to which Part VII of the Consumer Protection Act applies is given against the Principal or against any representative, agent or salesperson of the Principal; (c) the Principal commits an act of bankruptcy, whether or not proceedings have been taken under the Bankruptcy and Insolvency Act (Canada); or (d) a decision is rendered by the Director in writing stating in effect that after consideration and investigation of a complaint, the Director is satisfied that the Principal, or any representative, agent or salesperson of the Principal, (i) has contravened the Consumer Protection Act or has failed to comply with any of the terms, conditions or restrictions to which his or her licence is subject or is in breach of contract, and (ii) has departed from the Northwest Territories or being out of the Territories remains out of the Territories, or departs from his or her dwelling-house or otherwise absents himself or herself, and any conviction, judgment, order or decision referred to in paragraphs (a) to (d) has become final by reason of lapse of time or of having been confirmed by the highest court to which any appeal may be taken.
3. (1) A party intending to cancel this bond shall give the Director written notice of the cancellation.
(2) Notice of the cancellation may be mailed to the Director at the following address: Consumer Services Public Safety Division Department of Municipal and Community Affairs Government of the Northwest Territories
600-5201 50 AVENUE
YELLOWKNIFE NT X1A 3S9
4. Where a notice has been given under subsection 3(1), this bond shall have no effect with respect to any act or thing occurring 90 days after the day that the Director receives the notice.
5. The Director may give notice of forfeiture of this bond within two years of the right of forfeiture arising.
DATED ON 20
SIGNED IN THE PRESENCE OF
(signature of witness)
(signature of witness)
Surety
FAIT LE 20
SIGNÉ EN PRÉSENCE DE
(Signature du témoin)
(Signature du témoin)
Caution
SCHEDULE
FEES
PART
VENDOR LICENCE
Column 1
Period in which application made
April 1 to June 30
July 1 to September 30
October 1 to December 31
January 1 to March 31
PART
DIRECT SELLER
Column 1
Period in which application made
April 1 to June 30
July 1 to September 30
October 1 to December 31
January 1 to March 31